Is your new password not working?
If the new password does not work, please request the password reset once again. Pay attention to a consistent spelling when you set the password and log in later. Maybe you used a different upper/lower case or there was a blank space.
You don't receive an email after you requested a new password?
Please be patient for a little while, because your email provider might take a bit longer to deliver or display your new emails. Besides your main inbox, please also check other folders in your email account, especially the junk / advertising folder. Your email could be mistakenly placed there.
If the email doesn't appear after several minutes, please try to request the password reset once again. Make sure that your email address doesn't have any typos.
If you still don't receive an email, your YAZIO account seems to run with another email address or you had a typo during registration. In this case, please submit a request in our Help Center, in which you mention your date of birth and your body height. Then we will try to find your account.