How can we help?

General Information

• Privacy Policy Online Surveys (SurveyMonkey)
• Sources for Nutrition Recommendations
• Technical Requirements for YAZIO
• Terms of Service & Privacy Policy
• About the App Permissions

General App Questions

• ★ How does YAZIO calculate my calorie goal?
• How can I activate Dark Mode for YAZIO?
• What do I need to know about the BMI?
• Why does it make sense to count calories?
• Does YAZIO support Siri Shortcuts?
• The app keeps crashing. What can I do?

See all 8 articles

Information about YAZIO PRO

• ★ What are the advantages of PRO?
• How do I purchase YAZIO PRO?
• Why do I have to pay for YAZIO PRO?
• Will I be charged for PRO monthly or for the entire period?

PRO Subscription

• What is our 7-Day Free Trial subscription and how can I cancel it in due time during the trial period?
• ​​What is YAZIO Lifetime?
• Would you like to give away a YAZIO PRO gift card?
• How can I use a coupon code?
• How can I use YAZIO on multiple devices and operating systems (iOS/Android)?
• How do I change or renew the terms of my PRO subscription?

See all 9 articles

Recipes

• How can I create my own recipes in YAZIO and then access/edit them?
• How can I print recipes directly in YAZIO?

General Diary Questions

• Can I add new meal categories?
• What are “remaining” calories? Do I need to consume them?
• Why do my calorie goal and nutrient goals change?
• What do the red and green colors in the diary indicate?

How do I track my calories?

• How can I change portion sizes and units of measurement?
• Can I log my meal’s calories without adding the individual ingredients?
• Should I log the raw or cooked weight of my food?
• Do I have to weigh everything for my Diary?
• How can I record the food in restaurants or canteens?

Diary Entries

• Where do I track my drinks?
• How do I change diary entries?
• How do I copy diary entries to another day?
• How do I move an entry to a different meal category?
• How do I delete diary entries?

Food Search & Created Foods

• How does the Diary search bar work?
• How can I edit public foods?
• A food in the database has a mistake, what can I do?
• Where can I find my own foods?
• What does the check mark symbol next to the foods in the search mean?
• The scanned product will not be recognized, why?

See all 7 articles

Favorites

• Where can I find my favorites?
• How do I mark a food item or recipe as a favorite?
• How can I delete a food favorite?
• Can I mark an activity as a favorite?

Meals

• What are Meals?
• What is the difference between a meal and a recipe in YAZIO?

Activities

• How do I enter my steps?
• Some activities are missing from the database. Can you add them?

Body Values

• How can I record my current weight?
• How do I add body measurements to track my progress?

Water Tracker

• My water tracker is gone, what can I do?

Challenges

• Where can I find the challenges and how do they work?

Account & User Data

• How do I change my e-mail address?
• I forgot my password. What should I do?
• The password reset is not working. What should I do?
• How do I change my password?
• How do I delete my user account?
• I want to start from scratch and delete all entries. How does that work?

See all 7 articles

My Goals

• Which activity level should I choose?

Notifications

• What reminders are there and how can I activate them?
• How do I unsubscribe from the newsletter?

Buddies Feature

• What is the YAZIO Buddies Feature?

Mi Fit

• How can I connect Mi Fit to YAZIO?

General App & Device Questions

• Which apps & devices can connect with YAZIO?

Apple Health (iOS)

• How does the connection between YAZIO and Apple Health work?

Apple Watch (iOS)

• How do I connect my Apple Watch to YAZIO?

Google Fit (Android)

• How does the connection between YAZIO and Google Fit work?

Fitbit

• My data do not appear in Fitbit/YAZIO immediately. What can I do?
• Which data are being synced between YAZIO and Fitbit?
• Are my calories from Fitbit being counted twice?
• I can't enable the connection with Fitbit. What can I do?

Huawei Health (Android)

• Which data can be synchronized with Huawei Health and how is it transferred?
• What requirements have to be met for a connection to Huawei Health?

Samsung Health (Android)

• Which data can be synchronized with S-Health and how is it transferred?
• I can't enable the connection with Samsung Health. What can I do?
• Samsung Health transfers wrong data or no data at all to YAZIO. What can I do?

Garmin

• Garmin is not transferring data to YAZIO, what can I do?
• Which data are being synced between YAZIO and Garmin?

Polar Flow

• Are my calories from Polar Flow being counted twice?

General Nutrition Questions

• ★ Do I have to perfectly meet my calorie goal every day?
• How can I adjust my diet to my period?
• What do I need to pay attention to in my diet during menopause?
• How many calories can I eat if I want to lose weight?
• I can't control my cravings for sweets, what can I do?
• What do I need to keep in mind as a diabetic when using the app?

See all 14 articles

Intermittent Fasting

• How can use the app during Ramadan?
• How many calories can I eat on fasting days?
• Is fasting suitable for shift work and, if so, in what form?
• Can I workout during fasting?
• What is Intermittent Fasting?
• What do 16:8, 14:10, 5:2, 6:1, and 1:1 mean?

See all 7 articles

Ketogenic Diet

• What is the Ketogenic Diet?
• Is the Keto diet suitable for me?