How can we help?

General Information

• Technical Requirements for YAZIO
• Terms of Service & Privacy Policy
• About the App Permissions

General App Questions

• Does YAZIO support Siri Shortcuts?
• Can I use YAZIO on multiple devices or switch between devices?
• The app keeps crashing. What can I do?
• I found a bug. What should I do?
• How can I change the language of the app or the database?

Information about YAZIO PRO

• What are the advantages of PRO?
• How can I buy and pay YAZIO PRO?
• Why do I have to pay for YAZIO PRO?
• Will I be charged for PRO monthly or for the entire period?

PRO Subscription

• I want to switch my operating system (iOS/Android). What will happen to my PRO subscription?
• How do I change or renew the terms of my PRO subscription?
• How do I request a refund for my PRO account?
• I subscribed to PRO, but I’m still a basic user!
• How do I cancel my PRO subscription?

General Diary Questions

• Can I add new meal categories?
• What are “remaining” calories? Do I need to consume them?
• Why do my calorie goal and nutrient goals change?
• What do the red and green colors in the diary indicate?

How do I track my calories?

• How can I change portion sizes and units of measurement?
• Can I log my meal’s calories without adding the individual ingredients?
• Should I log the raw or cooked weight of my food?
• Do I have to weigh everything for my diary?
• How can I record the food in restaurants or canteens?

Diary Entries

• Where do I track my drinks?
• How do I change diary entries?
• How do I copy diary entries to another day?
• How do I add body measurements to track my progress?
• How do I move an entry to a different meal category?
• How do I delete diary entries?

Food Search & Created Foods

• A food in the database has a mistake, what can I do?
• Where can I find my own foods?
• What does the check mark symbol next to the foods in the search mean?
• The scanned product will not be recognized, why?
• How can I edit or delete foods that I created?

Favorites

• Where can I find my favorites?
• How do I mark a food item or recipe as a favorite?
• How can I delete a food favorite?
• Can I mark an activity as a favorite?

Meals

• What are Meals?
• How can I create a meal?
• How can I delete or edit a meal?

Activities

• How do I enter my steps?
• Some activities are missing from the database. Can you add them?

Water Tracker

• My water tracker is gone, what can I do?

Fasting Countdown

• How can I adjust the times for the fasting countdown?

Account & User Data

• How can I change my e-mail address?
• I can't log in with my user data, what is the reason?
• I forgot my password, what can I do?
• Resetting my password doesn't work, what can I do?
• After entering my user data nothing happens, what is the reason?
• How can I change my password?

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My Goals

• Which activity level should I choose?

Notifications

• How can I unsubscribe from the newsletter?

Data Export

• How can I open the data export file?
• Requesting the data export does not work, what is the reason?

General App & Device Questions

• Which Apps&Devices can be connected to YAZIO?

Apple Watch (iOS)

• How can I connect my Apple Watch to YAZIO?

Fitbit

• My data do not appear immediately in Fitbit/YAZIO
• Which data are being synced between YAZIO and Fitbit?
• Are my calories from Fitbit being counted twice?
• I can't enable the connection with Fitbit

Samsung Health (Android)

• Which data can be synced with Samsung Health?
• I can't enable the connection with Samsung Health
• No data are being transferred, although the connection with Samsung Health is enabled

Garmin

• Which data are being synced between YAZIO and Garmin?

Polar Flow

• Are my calories from Polar Flow being counted twice?

General Nutrition Questions

• I am pregnant/breastfeeding. Can I customize the app to my needs?
• I am on a vegetarian/vegan diet. Can I customize the app to my needs?
• Should I replenish calories burned through activity?
• Do I have to stick to the suggested macronutrient ratio?
• Why am I not seeing results?

Intermittent Fasting

• What is Intermittent Fasting?
• What do 16:8, 5:2, 6:1, and 1:1 mean?
• Am I allowed to eat and drink during fasting?

Ketogenic Diet

• What is the Ketogenic Diet?
• Is the Keto diet suitable for me?