How can we help?

General Information

• Technical Requirements for YAZIO
• Terms of Service & Privacy Policy
• About the app permissions

General App Questions

• Can I use YAZIO on multiple devices or switch between devices?
• The app keeps crashing, what can I do?
• I found a bug, what should I do?
• How can I change the language of the app or the database?

Nutritional Questions

• Do I have to stick to the suggested macronutrient ratio?
• Why am I not seeing results?

Information about YAZIO PRO

• What are the advantages of PRO?
• How can I buy and pay YAZIO PRO?
• Why do I have to pay for YAZIO PRO?
• Will I be charged for PRO monthly or for the entire period?

PRO Subscription

• How can I change or renew the terms of my PRO subscription?
• How can I request a refund for my PRO account?
• I subscribed to PRO, but I’m still a basic user!
• How can I cancel my PRO subscription?

How do I track my calories?

• How can I change portion sizes and units of measurement?
• Can I log my meal’s calories without adding the individual ingredients?
• Should I log the raw or cooked weight of my food?
• Do I have to weigh everything for my diary?
• How can I record the food in restaurants or canteens?

General Diary Questions

• Why have my diary’s nutrient goals changed?
• Should I replenish calories burned through activity? Is it bad if the day is displayed in yellow?
• Can I add new meal categories?
• What do the red, yellow and green colors mean in the diary?
• What are “remaining” calories? Do I need to consume them?

Diary Entries

• How can I copy diary entries to another day?
• How can I change diary entries?
• How can I delete entries from my diary?

Food Search & Created Foods

• The scanned product will not be recognized, why?
• How can I delete foods that I created?

Favorites

• How can I create a food favorite?
• How can I delete a food favorite?
• Can I create an activity favorite?

Meals

• How can I create a meal?
• How can I edit meals?
• How can I delete a meal?

Activities

• Some activities are missing. Can you add them?

Water Tracker

• My water tracker is gone, what can I do?

Account & User Data

• How can I change my e-mail address?
• I can't log in with my user data, what is the reason?
• I forgot my password, what can I do?
• Resetting my password doesn't work, what can I do?
• After entering my user data nothing happens, what is the reason?
• How can I change my password?

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Notifications

• How can I unsubscribe from the newsletter?

Data Export

• How can I open the data export file?
• Requesting the data export does not work, what is the reason?

Fitbit

• My data do not appear immediately in Fitbit/YAZIO
• Which data are being synced between YAZIO and Fitbit?
• Are my calories from Fitbit being counted twice?
• I can't enable the connection with Fitbit

Samsung Health (Android)

• Which data can be synced with Samsung Health?
• I can't enable the connection with Samsung Health
• Steps from Samsung Health are being counted wrongly or twice
• No data are being transferred, although the connection with Samsung Health is enabled

Garmin

• Which data are being synced between YAZIO and Garmin?

Polar Flow

• Are my calories from Polar Flow being counted twice?