How can we help?

General Information

• Sources for Nutrition Recommendations
• Technical Requirements for YAZIO
• Terms of Service & Privacy Policy
• About the App Permissions

General App Questions

• How can I activate Dark Mode for YAZIO?
• What do I need to know about the BMI?
• Why does it make sense to count calories?
• What is the calorie requirement and how is it calculated?
• Does YAZIO support Siri Shortcuts?
• Can I use YAZIO on multiple devices or switch between devices?

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Information about YAZIO PRO

• What are the advantages of PRO?
• How do I purchase YAZIO PRO?
• Why do I have to pay for YAZIO PRO?
• Will I be charged for PRO monthly or for the entire period?

PRO Subscription

• How can I use a coupon code?
• I want to switch my operating system (iOS/Android). What will happen to my PRO subscription?
• How do I change or renew the terms of my PRO subscription?
• How do I request a refund for my PRO account?
• I subscribed to PRO, but I’m still a basic user!
• How do I cancel my PRO subscription?

Recipes

• How can I create my own recipes in YAZIO and then access/edit them?
• How can I print recipes directly in YAZIO?

General Diary Questions

• Can I add new meal categories?
• What are “remaining” calories? Do I need to consume them?
• Why do my calorie goal and nutrient goals change?
• What do the red and green colors in the diary indicate?

How do I track my calories?

• How can I change portion sizes and units of measurement?
• Can I log my meal’s calories without adding the individual ingredients?
• Should I log the raw or cooked weight of my food?
• Do I have to weigh everything for my Diary?
• How can I record the food in restaurants or canteens?

Diary Entries

• Where do I track my drinks?
• How do I change diary entries?
• How do I copy diary entries to another day?
• How do I add body measurements to track my progress?
• How do I move an entry to a different meal category?
• How do I delete diary entries?

Food Search & Created Foods

• A food in the database has a mistake, what can I do?
• Where can I find my own foods?
• What does the check mark symbol next to the foods in the search mean?
• The scanned product will not be recognized, why?
• How can I edit or delete foods that I created?

Favorites

• Where can I find my favorites?
• How do I mark a food item or recipe as a favorite?
• How can I delete a food favorite?
• Can I mark an activity as a favorite?

Meals

• What are Meals?
• How can I create a meal?
• How can I delete or edit a meal?

Activities

• How do I enter my steps?
• Some activities are missing from the database. Can you add them?

Body Values

• How can I record my current weight?

Water Tracker

• My water tracker is gone, what can I do?

Challenges

• Where can I find the challenges and how do they work?

Account & User Data

• How can I create a before and after picture?
• Why can't I log in with my user data?
• How do I change my e-mail address?
• Why isn’t my login data working?
• I forgot my password. What should I do?
• The password reset is not working. What should I do?

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My Goals

• Which activity level should I choose?

Notifications

• What reminders are there and how can I activate them?
• How do I unsubscribe from the newsletter?

Data Export

• How can I invite, add and/or delete a buddy?
• What is the YAZIO Buddies feature and what can I do with it?

Mi Fit

• How can I connect Mi Fit to YAZIO?

General App & Device Questions

• Which apps & devices can connect with YAZIO?

Apple Health (iOS)

• How does the connection between YAZIO and Apple Health work?

Apple Watch (iOS)

• How do I connect my Apple Watch to YAZIO?

Google Fit (Android)

• How does the connection between YAZIO and Google Fit work?

Fitbit

• My data do not appear in Fitbit/YAZIO immediately. What can I do?
• Which data are being synced between YAZIO and Fitbit?
• Are my calories from Fitbit being counted twice?
• I can't enable the connection with Fitbit. What can I do?

Huawei Health (Android)

• Which data can be synchronized with Huawei Health and how is it transferred?
• What requirements have to be met for a connection to Huawei Health?

Samsung Health (Android)

• Which data can be synchronized with S-Health and how is it transferred?
• I can't enable the connection with Samsung Health. What can I do?
• Samsung Health transfers wrong data or no data at all to YAZIO. What can I do?

Garmin

• Garmin is not transferring data to YAZIO, what can I do?
• Which data are being synced between YAZIO and Garmin?

Polar Flow

• Are my calories from Polar Flow being counted twice?

General Nutrition Questions

• What do I need to pay attention to in my diet during menopause?
• Do I have to perfectly meet my calorie goal every day?
• How many calories can I eat if I want to lose weight?
• I can't control my cravings for sweets, what can I do?
• What do I need to keep in mind as a diabetic when using the app?
• Is the metabolism of proteins in the body taken into account in the calculation?

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Intermittent Fasting

• How many calories can I eat on fasting days?
• Is fasting suitable for shift work and, if so, in what form?
• Can I workout during fasting?
• What is Intermittent Fasting?
• What do 16:8, 14:10, 5:2, 6:1, and 1:1 mean?
• Am I allowed to eat and drink during fasting?

Ketogenic Diet

• What is the Ketogenic Diet?
• Is the Keto diet suitable for me?