Manual & FAQ

General information

• Terms of Service & Privacy Policy
• About the app permissions

Frequently Asked Questions (FAQ)

• I can't log in with my user data, what is the reason?
• I forgot my password, what now?
• Resetting my password doesn't work, what can I do?
• After entering my user data nothing happens, what is the reason?
• How can I unsubscribe from the newsletter?
• How can I change my password?

See all 16 articles

YAZIO for iOS

YAZIO PRO

• What are the benefits of PRO? (iOS)
• How can I buy and pay YAZIO PRO? (iOS)
• I subscribed to PRO, but I’m still a Basic user! (iOS)
• How can I cancel or see my PRO subscription? (iOS)
• I was charged with a double-digit amount instead of the monthly payment, why? (iOS)

Diary Entries

• How can I copy diary entries to another day? (iOS)
• How can I change diary entries? (iOS)
• How can I delete entries from my diary? (iOS)

Food

• If I enter foods in the search box, there are no results? (iOS)
• How can I delete foods that I created? (iOS)

Activities

• Some activities are missing. Can you add them? (iOS)
• How can I sync my activities with other apps, e.g. Runtastic? (iOS)

Favorites

• How can I create a food favorite? (iOS)
• How can I delete a food favorite? (iOS)
• Can I create an activity favorite? (iOS)

Meals

• How can I create a meal? (iOS)
• Can I edit meals? (iOS)
• How can I delete a meal? (iOS)

Data Export

• Requesting the data export does not work, what is the reason? (iOS)
• How can I open the data export file? (iOS)

YAZIO for Android

YAZIO PRO

• What are the benefits of PRO? (Android)
• How can I buy and pay YAZIO PRO? (Android)
• I subscribed to PRO, but I’m still a Basic user! (Android)
• How can I cancel or see my PRO subscription? (Android)
• I was charged with a double-digit amount instead of the monthly payment, why? (Android)

Diary Entries

• How can I copy diary entries to another day? (Android)
• How can I change diary entries? (Android)
• How can I delete entries from my diary? (Android)

Food

• If I enter foods in the search box, there are no results? (Android)
• How can I delete foods that I created? (Android)

Activities

• Some activities are missing. Can you add them? (Android)
• How can I sync my activities with other apps, e.g. Runtastic? (Android)

Favorites

• How can I create a food favorite? (Android)
• How can I delete a food favorite? (Android)
• Can I create an activity favorite? (Android)

Meals

• How can I create a meal? (Android)
• Can I edit meals? (Android)
• How can I delete a meal? (Android)

Data Export

• How can I open the data export file? (Android)
• Requesting the data export does not work, what is the reason? (Android)

Barcode Scanner

• The scanned product will not be recognized, why? (Android)

Samsung Health

• Which data can be synced with Samsung Health?
• I can't enable the connection with Samsung Health
• Steps from Samsung Health are being counted wrongly or twice
• No data are being transferred, although the connection with Samsung Health is enabled