Please open the app, click on “I Already Have an Account, and then on "Continue with e-mail". There, click on “Forgot Password?” to request a password reset. Make sure you enter the e-mail address with which you registered your YAZIO account. Once you’ve done so, we will send you a link via e-mail. After you've opened the link, you can choose a new password.
Afterwards, open the app and log in with your new password. If this doesn't work, ensure you are using the correct upper/lower case letters. If you are still experiencing issues, please reset your password once again.
If you do not receive an e-mail after you have requested the password reset, please follow the instructions in the respective Help Center article.