Help Center

The password reset is not working. What should I do?

Is your new password not working?

If your new password isn’t working, please request the password reset once again. Ensure consistency with spelling and capitalization when you set the password and log in later. It could be that you previously used different upper/lowercase letters or that you added blank spaces.

Didn’t receive an e-mail after requesting a new password?

Please be patient. Your email provider may take a bit longer to deliver or display your new e-mails. In addition to your main inbox, please also check other folders in your e-mail account, especially the junk/advertising folders. Your e-mail could have mistakenly landed there.

If the e-mail doesn't appear after several minutes, please try to request the password reset once again. Make sure that your e-mail address doesn't contain any typos.

If you still don't receive an e-mail, your YAZIO account may be registered under a different e-mail address or you incorrectly entered your e-mail address during registration. In this case, please submit a request in our Help Center including your date of birth and your height, and we will attempt to locate your account.

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