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How do I request a refund for my PRO subscription?

Max
Max
  • Updated

There are various platforms you can use to purchase a YAZIO PRO subscription.

It is possible to purchase a subscription on the YAZIO website or directly in the app through Google Play or the Apple App Store. As a general rule, the subscription must be canceled on the platform through which the purchase was made.

 

Purchase on the App Store

If you have purchased your subscription directly in the app through Apple, a binding contract has been created between you and the App Store.

In this case, unfortunately, we do not have the legal authority or access in our system to terminate this contract prematurely or arrange a refund for you.

Please contact Apple Support directly to cancel the purchase.

Here, you will find a specific procedure for refunds from Apple.

 

Purchase on the Google Play Store

If you purchased your subscription directly in the app through Google Play, we are unfortunately not your direct contractual partner and, therefore, have limited access to your subscription details on Google Play.

In this case, please contact Google Play if you wish to cancel the purchase.

Here, you can find a specific procedure for requesting refunds from Google.

If you have any further questions about possible refunds, we recommend contacting Google Play customer service directly.

 

Purchase on the YAZIO website

If you have purchased the YAZIO PRO subscription on our website, you have the right to cancel your purchase within 14 days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right to cancel, you must inform us (YAZIO GmbH, Kartäuserstr. 13a, 99084 Erfurt, help@yazio.com) of your decision to cancel this contract with a clear statement (e.g., by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification exercising your right of withdrawal before the expiry of the withdrawal period.

Sample withdrawal form:

If you wish to cancel your contract, please fill out this form and send it back to us.

OR

  • To: YAZIO GmbH, Kartäuserstr. 13a, 99084 Erfurt, Germany
  • I/we () hereby cancel the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
  • Ordered on ()/received on ()
  • Name of the consumer(s)
  • Address of the consumer(s)
  • E-mail address registered with YAZIO or indication of the user ID used by the consumer(s)
  • Signature of the consumer(s) (only for notification on paper)
  • Date

(*) Delete as appropriate

 

We hope that you were able to find answers to all your questions and wish you a great journey with YAZIO.

Should you have any more questions, please feel free to contact Max by clicking on the chat symbol at the bottom right of your screen. 💬

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