You can purchase your Yazio Pro subscription on different platforms. Where you bought it decides how you request a refund.

As a general rule, you need to request the refund on the same platform where you completed the purchase 💡

👉 If you’d like to jump to a specific section, here’s a quick overview:

• Google Play
• Apple App Store
• Yazio website

How can I request a refund if I purchased via Google Play?

If you purchased your Pro subscription directly in the app via Google Play, the contract was created between you and Google.

This means:

• Yazio is not your direct contractual partner
• Yazio has limited access to your Google Play subscription details
• Yazio cannot process refunds for Google Play purchases

To request a refund:

• Contact Google Play Support directly
• Follow Google’s official refund procedure

If you have questions about your Google Play refund status, please contact Google Play customer service for further assistance.

How can I request a refund if I purchased via the Apple App Store?

If you purchased your Pro subscription directly in the app via the Apple App Store, the contract was created between you and Apple.

This means:

• Yazio does not have access to your App Store subscription details
• Yazio cannot cancel the subscription or issue a refund on Apple’s behalf

To request a refund:

• Contact Apple Support directly
• Follow Apple’s official refund procedure

You can find Apple’s step-by-step refund guide on their support page! 

How can I request a refund if I purchased on the Yazio website?

If you purchased your Pro subscription on the Yazio website, you have the legal right to cancel your purchase within 14 days, without giving any reason 💸

The withdrawal period:

• Is 14 days and starts on the day the contract is concluded

To exercise your right of withdrawal, you need to inform us with a clear statement.

You can contact us:

• By e-mail at help@yazio.com
• By post at Yazio GmbH, Kartäuserstr. 13a, 99084 Erfurt, Germany

It is sufficient to send your cancellation before the 14-day period expires, and you can use the sample withdrawal form below, but you don't have to.

Sample withdrawal form:

If you wish to cancel your contract, please complete this form and return it to us.

To: help@yazio.com

or

• To: YAZIO GmbH, Kartäuserstr. 13a, 99084 Erfurt, Germany
• I/we hereby cancel the contract concluded by me/us for the purchase of the following goods or the provision of the following service
• Ordered on or received on
• Name of the consumer(s)
• Address of the consumer(s)
• E-mail address registered with Yazio or your user ID
• Signature of the consumer(s), only required for notification on paper
• Date

(*) Delete as appropriate

If you are unsure where you purchased your Pro subscription, open the Yazio app and check your subscription details in your profile settings. We are here to support you every step of the way 💚

We hope this article was helpful and wish you lots of joy with Yazio. If you still have questions, Max is always happy to help in the chat 💬