Help Center

I subscribed to PRO, but I’m still a basic user!

Did you purchase your subscription through the Google Play Store?

As an Android user, open the PRO page in the app. Once you have done that, your account should automatically switch to PRO.

Did you subscribe via Apple iTunes?

  1. Switch to the Profile section 
  2. Navigate to "Settings" 
  3. Select "Account" and click on "Restore subscription"
  4. If necessary, confirm by entering your iTunes password

Did you sign up for your subscription through our website?

If you did not purchase your PRO subscription within the app, but on our website, the app might not immediately recognize that you purchased PRO.

Don’t worry, simply follow these steps to ensure immediate access to all PRO functions:

  1. Open the overview of all active apps on your device and close the YAZIO app.
  2. Open the app again.

Once you’ve reopened the app, it should automatically switch to PRO. If this is not the case, try logging out and back into the app. To do so:

  1. Switch to the Profile section 
  2. Navigate to "Settings" 
  3. Select "Account" and "Log Out"
  4. Click on "Log In" and provide your account information

You still can’t access your PRO account?

If you still don’t have access to PRO, it could be that your purchase was not successfully completed or you have purchased the PRO subscription using another YAZIO account. If you have questions or problems, please contact our support team and include the purchase confirmation that you received via e-mail.

We hope that you were able to find answers to all your questions and wish you a great journey with YAZIO PRO.

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