YAZIO Help Center

I subscribed to PRO, but I’m still a basic user!

Did you recently purchase a PRO subscription, but cannot access the PRO features yet? Please follow these instructions to solve the issue.

Purchase through the Website

If you did not purchase your PRO subscription within the app, but on our website, the app might not immediately recognize that you purchased PRO. Don’t worry, simply follow these steps to ensure immediate access to all PRO functions:

  1. Open the overview of all actives apps on your device and close the YAZIO app.
  2. Open the app again.

Once you’ve reopened the app, it should automatically switch to PRO. If this is not the case, try logging out and back into the app. To do so:

  1. Switch to the account-circle__1_.png-area.
  2. Navigate to "Settings" settings.png.
  3. Select "Other Settings" and click on "Log Out" (Android) or "Account" and "Logout" (iOS).
  4. Click on "Log In" and provide your account information.

If you did not purchase on our website, but subscribed to PRO via in-app purchasing through Google Play or Apple iTunes, your account should automatically change from Basic to PRO within seconds. If this is not the case, please follow the steps below:

Payment through Google Play

As an Android user, open the PRO page in the app. Once you have done that, your account should automatically switch to PRO.

Payment through Apple iTunes

  1. Switch to the account-circle__1_.png-area
  2. Navigate to "Settings" settings.png.
  3. Select "Account" and click on "Restore PRO subscription".
  4. If necessary, confirm it by entering your iTunes password.

Still can’t access your PRO account?

If you still don’t have access to PRO, that means your purchase was not successfully completed or you have purchased the PRO subscription with another YAZIO account. If you have questions or problems, please send us a message and include the purchase confirmation that you received via e-mail.

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