Is your new password not working?

If your new password isn’t working, please request the password reset once again. Ensure consistency with spelling and capitalization when you set the password and log in later. It could be that you previously used different upper/lowercase letters or added blank spaces.

Didn’t receive an e-mail after requesting a new password? 

Please be patient. Your email provider may take a bit longer to deliver or display your new e-mails. In addition to your main inbox, please also check other folders in your e-mail account, especially the junk/advertising folders. Your e-mail could have mistakenly landed there.

If the e-mail doesn't appear after several minutes, please try to request the password reset once again. Make sure that your e-mail address doesn't contain any typos.

There is no registered account with your user data 

You might have been using the app as an unregistered user for a period of time, which means you were using the app without having saved your profile and without having associated your account with an email. In this case, you will not receive a password reset email, as there’s no account registered with your login credentials.

Unfortunately, when this happens, there is no way for us to recover or restore the data that you have lost. You need to create a new account in order to save your future data. Make sure to save your new account following the instructions below:

• Open the app, tap Get started, then answer the questions to set up your profile
• Android: Choose Continue with Google or choose Continue with email 
• iOS: Choose Continue with email or Continue with Apple and confirm the process
• Your account has now been successfully registered, and your data will be safe 💚

We hope this article was helpful and wish you lots of joy with Yazio. If you still have questions, Max is always happy to help in the chat 💬