- Data sync overview
Polar Flow transfers your weight and activity data. - Connection requirements
Most importantly, ensure that the connection between Yazio and Polar Flow is enabled on your Profile. - Syncing process
Yazio transfers your data accurately by deducting step calories from exercise calories. - Troubleshooting data transfer
Check out our suggestions and try our solutions step by step! If that doesn’t solve the problem, don’t hesitate to contact our User Success Team.
Data sync overview
Polar Flow to Yazio:
- Steps, training activities and burned calories
- Weight
🚫 Note: Yazio does not currently send data to Polar Flow.
Connection requirements
To establish a connection:
- Make sure you have a Yazio Pro subscription.
- Activate the connection under Automatic Tracking in your Yazio Profile.
- Check that data is available on your Polar Flow dashboard. Yazio only transfers data from this website, not the Polar Flow app.
Syncing process
The calories burned through steps and activities are only counted once by Yazio. Under Activities, we indicate the number of steps taken under normal conditions or during a workout. However, we only consider steps that have not already been tracked through an activity.
To do this, we automatically subtract your step calories from the exercise calories and only use the difference between the two.
If you feel the activity calories are too high, check your Polar Flow account settings. We can only calculate burned calories correctly if your data there is accurate.
Troubleshooting data transfer
If your Polar Flow data doesn’t transfer to Yazio, follow these steps:
- Make sure the Polar Flow account used in the app is the same one connected to Yazio.
- If your activities appear in the app but not in Yazio, log in to your Polar Flow dashboard and check if they are visible there.
Remember: We sync data from the online dashboard, not directly from your device.
I still have connection issues
Our User Success Team will be happy to help. Please send the following screenshots:
- The overview of the Activities section in your Yazio Diary.
- The overview of your Polar Flow dashboard, showing steps or workouts.
- A screenshot of your Yazio account settings (Profile > Settings > Account).
We hope this article was helpful and wish you lots of joy with Yazio 💚 If you still have questions, Max is always happy to help in the chat 💬