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YAZIO and Polar Flow

Max
Max
  • Updated

Data sync overview

Polar Flow to YAZIO:

  • Steps, training activities and burned calories
  • Weight

🚫 Note: YAZIO does not currently send data to Polar Flow.

Connection requirements

To establish a connection:

  • Make sure you have a YAZIO PRO subscription.
  • Activate the connection under Automatic Tracking in your YAZIO Profile.
  • Check that data is available on your Polar Flow dashboard. YAZIO only transfers data from this website, not the Polar Flow app.

Syncing process

The calories burned through steps and activities are only counted once by YAZIO. Under Activities, we indicate the number of steps taken under normal conditions or during a workout. However, we only consider the steps that have not already been tracked through an added activity. To do this, we automatically subtract your step calories from the exercise calories and only post the difference between the two.

If you feel the activities' calories are too high, we recommend checking the account settings for your Polar Flow app. We can only correctly calculate burned calories if you have correctly entered your data there. We have no influence over Polar's calorie calculation.

Troubleshooting data transfer

If your Polar Flow data doesn’t transfer to YAZIO, follow these steps:

  1. In your Polar Flow app, please ensure that the registered Polar Flow account is the same as the one you used to connect with YAZIO.
  2. If your activities are already visible in the Polar Flow app but still need to be added to YAZIO, please go to your Polar Flow dashboard, log in, and check if your activities are displayed there.

Remember: We sync the data from the online dashboard and not locally on your device.

I still have connection issues

Our User Success Team will be happy to look closely at your problem. Please send us the following screenshots as part of your request:

  1. The overview of the Activities section in your YAZIO Diary.
  2. The overview of your Polar Flow dashboard, where you can see your steps/workouts.
  3. A screenshot of your YAZIO account settings (Profile > Settings > Account).

We hope that you were able to find answers to all your questions and wish you a great journey with YAZIO.

Should you have any more questions, please feel free to contact Max by clicking on the chat symbol at the bottom right of your screen. 💬

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