We would like to inform you about a known issue on Apple's side that may cause repeated permission requests for accessing health data. This issue may prompt you to allow data access every time you start the YAZIO app.
To resolve this problem, please follow the steps below.
Steps for troubleshooting:
- Disconnect Apple Health in the YAZIO app (Profile tab).
- Go to your device’s Settings → Health → Data Access & Devices → YAZIO, and delete all associated health data.
- Uninstall the YAZIO app.
- Go back to Settings → Health → Deinstalled Apps → YAZIO, and delete all remaining data.
- Reinstall the YAZIO app and log in.
- Connect Apple Health again via the YAZIO app.
- Force close the app, reopen it, and configure your health settings.
Additional Tips:
- Update the App: Ensure that you have the latest version of the YAZIO app installed.
- iOS Update: Check that your device is running the latest version of iOS (Settings > General > Software Update).
With these steps, the connection between YAZIO and Apple Health should work again. We apologize for the inconvenience and thank you for your patience and understanding.
Should you have any more questions, please feel free to contact Max by clicking on the chat symbol at the bottom right of your screen. 💬