Help Center

Why isn’t my data export request working?

You do not get an email after you requested the data export?

Please be patient for a little while, because your email provider might take a bit longer to deliver or display your new emails. Besides your main inbox, please also check other folders in your email account, especially the junk / advertising folder. Your email could be mistakenly placed there.

If the email still does not appear, please check in your account settings if your email address is correct and without any typos. In case you notice a mistake, submit a request in our Help Center, so we can change the address.

Please note: The data export is only available for PRO users.

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