The app keeps crashing, what can I do?

Are you trying to use the app intensively, but it keeps crashing in a specific situation or on a certain screen?

We’re very sorry that you are experiencing problems with the app. If this is the case, please carry out the following steps:

  1. Please check in Google Play or the App Store to see if there is a new update available for your Android or iOS operating system - if yes, please download and install the update on your phone or tablet
  2. Please check in Google Play or the App store to see if there is a new update available for the YAZIO app - if yes, please download and install the update on your phone or tablet
  3. If you are still experiencing problems, please uninstall the app from your phone or tablet and download and install the YAZIO app once again.

Are you still having problems? Please send an email to help@yazio.com. Please try to describe the crash or the problem as detailed as possible. In addition, please let us know which phone and operating system you are using. Screenshots of the problem you are experiencing would also be helpful.

Thank you!

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