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Samsung Health transfers wrong data or no data at all to YAZIO. What can I do?

In this article we’re going to explain what you can do in case Samsung Health transfers wrong data or no data at all to YAZIO.


Which requirements have to be met to ensure a successful data transfer to YAZIO?

To enable a successful synchronization of your activities from Samsung Health to YAZIO, the following requirements have to be fulfilled:

  1. A connection to Samsung Health has to have been established in the section Automatic Tracking in the Profile tab of your YAZIO app.
  2. The data of your activities, which should be synchronized, have to be available in Samsung Health.
  3. All permissions have to have been granted to YAZIO in your Samsung Health app via Menu > Settings > Data permissions > YAZIO.

How is data transferred from Samsung Health to YAZIO?

Unfortunately, Samsung Health has changed the way data from third-party providers is processed. As a result, we don't receive a total of calories burned through activities but instead calculate the burned calories as follows:

The calories in your step counter in YAZIO should be the same as those shown in Samsung Health in Steps. In case there are steps or calories missing in the step counter in YAZIO, these might be listed below the orange box as separate activities. This helps avoid that steps from activities are counted twice.

The total calories from activities below the step counter in YAZIO should be the same as the sum of the calories burned through exercise in Samsung Health, which you can see in Exercise > View history.
YAZIO uses these two values to calculate your total burned calories. Since we don't have access to the total value of active energy calculated by Samsung Health, there can be slight discrepancies between YAZIO and Samsung Health.


Are you not able to activate the connection to Samsung Health in YAZIO?

To connect third-party apps to YAZIO, a YAZIO PRO membership is required.

If you can’t establish the connection to Samsung Health despite having purchased the PRO version, please follow these steps:

1. Andoird: Switch to the Profile tab / iOS: Click on "More" and then on "Profile". 
2. Open the Settings
3. Select Account > Subscription in YAZIO and make sure that your account has been changed to PRO.

Should that not be the case, please contact our support team and send them a screenshot of your purchase receipt for YAZIO PRO. Then they will be happy to take a closer look.


Do you not see any data in your Samsung Health dashboard?

If no data is displayed in your Samsung Health dashboard, please check the connection between the Samsung Health app and your fitness tracker. YAZIO can only receive data that is available in the Samsung Health app.

Does YAZIO not have all permissions or is the connection not listed in S Health?

In this case, the connection between Samsung Health and YAZIO has not been successfully established.

Please manually disconnect Samsung Health and YAZIO, reinstall YAZIO and reconnect the apps afterwards.

You should now receive a request from YAZIO concerning your Samsung Health data. Please select “All permissions” here. 


Is no data being transferred even though all requirements have been met?

If the data transfer does not work properly even though the connection between Samsung Health and YAZIO has been established successfully and all permissions have been granted, please manually remove the connection between the two apps (both in Samsung Health and in YAZIO), delete and reinstall both apps and reconnect them.

Important: It is necessary to wait a couple of hours to make sure that all old data is deleted.

Are steps, which are part of your workouts, counted twice?

This mistake can occur if activities are tracked, which Samsung Health does not associate any steps with. In that case, we, unfortunately, cannot allocate these correctly either.

If this happens with automatically tracked workouts, it can help to deactivate the automatic detection of workouts via Settings > Advanced > Auto detect workouts.

If that does not solve the problem, please contact the Samsung Health customer support team.


Does the connection still not work even though you followed all steps described above?

If the data transfer still does not work, our support team will be happy to take a closer look.

Please send them the following screenshots as part of your request:

  1. The diary overview and the orange step counter from your YAZIO diary.
  2. The overview of steps in Samsung Health in which the burned calories associated with tracked steps are displayed (you can find this overview by clicking on the steps in Samsung Health).
  3. The overview of workouts in S-Health (Exercise > View history).

Additionally, please open the menu in Samsung Health and go to Settings > Data permissions > YAZIO to check if all permissions have been granted. A screenshot of these settings would be helpful, too.

Finally, it would be great if you sent us a screenshot of your YAZIO account settings, which you can find in YAZIO > Profile > Settings > Account.

With the help of these screenshots, we’ll be able to take a closer look at your account and will get in touch with you as soon as possible.

We hope that you were able to find answers to all your questions and wish you a great journey with YAZIO and Samsung Health.

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